CCTV Club accepts returns within 15 days of receiving the product, subject to the conditions below.
Return Conditions
The product must be unused, undamaged, and in its original condition. The original packaging and seals must remain unopened and intact. A purchase invoice or proof of purchase is required.
Products with opened packaging, broken seals, signs of use, or customer-caused damage are not eligible for a normal return. Normal returns are not accepted after the 15-day period.
How to Request a Return
Contact CCTV Club within 15 days of receiving your product. Provide your invoice or order details and the reason for the return. Please obtain return instructions before sending any item.
Email: sales@cctvclub.pk
Phone: +92 336 3010005
Return Shipping
Customers are responsible for courier charges for normal returns. Original delivery charges are non-refundable for these returns. Please pack the item securely to protect it during return shipping.
Refunds
Returned products will be inspected upon receipt. If the return is approved, CCTV Club will refund the full product price within 7 working days of approval.
The refund will be issued through the original payment method where possible, or another method agreed with the customer.
Incorrect or Faulty Products
If you receive an incorrect, faulty, or damaged product, contact CCTV Club promptly with your order details and relevant photos or videos.
These cases are reviewed separately and will not be automatically rejected because the packaging was opened to discover the problem. Return arrangements, applicable shipping charges, and the appropriate resolution will be confirmed after review.
The normal 15-day return period does not define or replace any applicable product warranty.